Privacy Policy

The Calm Pet Vet respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we look after it.

Information we collect

When you contact us through our enquiry form, by phone or by email, we may collect your name, contact details, your suburb, details about your pet, and the information you choose to share about your enquiry. We collect only what we need to respond to you and to provide veterinary care.

How we use your information

• To respond to your enquiry and arrange appointments
• To provide and follow up on veterinary care for your pet
• To keep accurate clinical and client records
• To contact you about your pet's care where relevant

We do not sell your personal information, and we do not share it with third parties for marketing purposes.

Sharing your information

We may share relevant information with other veterinary professionals where it is necessary for your pet's care - for example, when referring to a Veterinary Behaviour Specialist or collaborating with a clinic. We may also share information with service providers such as pathology laboratories, pet cremation providers, and payment services like GapOnly and VetPay, strictly as needed to deliver the service you have requested.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Enquiries submitted through our website are transmitted securely.

Access and corrections

You may request access to the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below.

Contact us

For any privacy questions or requests, contact The Calm Pet Vet by email at info@calmpetvet.com.au or by phone on 0411 261 934.