Telehealth, Australia-wide
The same 90 to 120 minute behaviour consult, by video, wherever you live. Your pet stays home, in the environment where the problem actually happens, and nobody has to transport a frightened animal across town to talk about why they are frightened.
From $680, with a written plan afterwards. No travel fee, no app to install, available anywhere in Australia.
Not a compromise
This is the unusual case where the remote option is not the watered-down one. A frightened animal in a consult room shows you their coping behaviour. A frightened animal at home shows you the actual problem.
A behaviour diagnosis is built from history, context and observed patterns far more than from anything found by touch. Video gives us access to the context that a clinic appointment strips away: the layout of the house, the routes your pet uses, what happens at the front door, what is on the other side of the fence, where the trays are, who lives here and how they all move around each other.
The honest part
Every telehealth service should publish this and almost none of them do. These are real limits, and if your pet's case falls inside one of them we would rather say so before you book than after you have paid.
We cannot palpate a painful hip, spine or abdomen, listen to a heart, look in ears, assess teeth and gums, feel a thyroid or properly assess a gait through a phone screen. Pain sits underneath a large share of behaviour cases, so this is a real limit, not a technicality.
No blood, no urine, no skin or ear samples, no imaging. Where the case needs testing, we tell you exactly what to ask for and why, and it is collected by a vet who is physically with your pet. We are happy to write the request and to interpret the results with you.
A video call is not the right tool for a pet who is collapsed, seizuring, straining to urinate, badly injured or in acute distress. Go to your nearest vet or emergency centre. Telehealth here is for planned behaviour work.
No vaccinations, no blood collection, no sedation, no euthanasia. In-home GP care and at-home euthanasia are available in South Australia only, and they need a vet in the room.
How we work around it
In practice, most telehealth cases run as a partnership with your regular vet. They do the physical examination and the pathology, we do the behaviour work-up, the diagnosis and the plan, and we write to each other so nobody is guessing. That arrangement is normal, it is welcomed by most clinics, and it means you are not choosing between a vet who can touch your pet and a vet who has done the behaviour training.
Worth saying out loud
You can get a vet on video in Australia for a fraction of this fee. Those services are genuinely useful and we are not going to pretend otherwise. If the question is whether a rash can wait until Monday, or whether the thing your dog just ate is dangerous, or whether you need to drive to emergency tonight, use one. They are cheaper and they are good at exactly that.
They are a different product to this one. A quick-consult platform gives you 10 to 15 minutes with whichever vet is rostered on, no records, no history taken in advance, no written plan and nobody who will still be your vet in 6 weeks when the plan needs adjusting.
A behaviour consult here is 90 to 120 minutes with the same vet every time, who has read your pet's records and your intake questionnaire before you meet, who holds BVSc, MANZCVS (Behaviour), Elite Fear Free Certified Professional & Coach, who writes a diagnosis and a staged treatment plan, who writes to your regular vet, and who reviews it with you afterwards.
The price gap is the product gap. We are not competing on being cheap, and if what you actually need is a quick triage question answered, we will tell you to go and get that instead.
How it runs
Including the parts that are homework for you, because the quality of the intake is most of the quality of the consult.
You tell us what is happening. We send a detailed intake questionnaire covering your pet's history, household, routine and what changed and when, and we ask permission to request records from your regular vet. Filling it in properly takes 30 to 45 minutes and it is the reason the consult can start on the real question.
Short clips of the behaviour as it actually happens, filmed safely and from a distance, plus footage of your pet relaxed for comparison. For anything that happens while you are out, a phone propped on a shelf or a cheap indoor camera is the most useful evidence in the whole case. Never provoke the behaviour to film it.
A secure video call. No app to install. We take the history properly, watch your pet moving around their own home, and often ask for a walk through the house: the front door, the routes, the sleeping spots, where the litter trays sit and what is outside the windows. That house tour is something an in-clinic appointment simply cannot give us.
You receive a written report: the diagnosis in plain English, the immediate management changes, the behaviour modification plan in the order it should be taught, and any medication recommendation with dose, expected onset, side effects and monitoring. A copy goes to your regular vet. Revisits run 30 to 45 minutes from $330.
Is it right for you
Pricing
The same fee as an in-person behaviour consult, because it is the same appointment and the same written plan. There is no travel charge on a video consult.
In-depth behaviour consultations (Adelaide & Melbourne).
All consults are Fear Free and inclusive of GST. Out-of-hours appointments, travel, prescriptions, medications and pathology testing are quoted separately. We prefer to give you a tailored estimate for your pet's exact circumstances. Travel is charged from $135.
Also useful
Questions
Sometimes, and it depends on the case and on the rules that apply to prescribing where you live. Where a physical examination is required before a medication can be dispensed, we will tell you that at the start rather than at the end, and we work with your regular vet, who examines and dispenses while we direct the plan and the monitoring. If your case cannot be handled properly this way, we will say so before you book.
The consult fee is the same, because the work is the same: the same intake, the same 90 to 120 minutes, the same written plan afterwards. What you save is the travel fee, which is charged from $135 for in-person visits. What telehealth mostly buys you is access, not a discount, particularly if you are nowhere near Adelaide or Melbourne.
For a lot of behaviour work it is genuinely better, because we see your actual house and your pet behaving normally instead of coping with a stranger. For anything where pain, a physical examination or hands-on assessment is central to the diagnosis, it is not, and we will tell you that rather than taking the booking. Most cases sit somewhere in between, and are handled well by video plus a physical examination through your regular vet.
A phone, tablet or laptop with a camera, a reasonable internet connection, and a quiet space where you can talk for up to 2 hours without being interrupted. A second person to carry the phone helps if we want to walk through the house. There are no apps to install and no accounts to create.
Yes. Telehealth behaviour consults are available anywhere in Australia. That is the whole point of offering it, because there are very few vets doing this work and most of them are in capital cities.
No. If your pet is in distress, badly injured, straining to urinate, collapsed, having seizures, or you think they have eaten something dangerous, contact your nearest vet or emergency centre immediately. Telehealth here is for planned behaviour consultations and follow-ups, not urgent care.
Describe your pet and what is worrying you. We will tell you honestly whether a telehealth consult is the right next step, whether you need a physical examination first, and what it would cost.
